Shipping & Delivery
Do you ship internationally?
Currently, we only offer shipping within the UK.
For full shipping details, please check our shipping policy or get in touch with us directly.
How quickly are orders processed?
Orders are usually processed and dispatched within 1–2 business days (weekdays only) of purchase.
When will my order arrive?
Standard delivery typically takes 6–8 business days (weekdays only) after shipment. Custom or personalized items may take a bit longer.
What are your shipping costs?
We offer free shipping on all orders, regardless of the total value.
Returns & Exchanges
What is your return process?
If you're not fully satisfied with your purchase, you can request a return within 30 days of receiving your order.
For full details, please review our Refund & Return Policy.
Can I exchange an item?
Yes, exchanges are allowed under the following conditions:
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The item was purchased through our official website.
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The item is unused and in perfect condition.
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All original packaging, labels, and accessories are included.
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Exchange requests must be made within 30 days of receiving the item.
To initiate an exchange, please contact us at contact@gotoal.com, and our team will assist you promptly.
Payment & Security
What payment methods do you accept?
We accept a variety of payment methods, including:
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Major credit and debit cards (Visa, Mastercard, American Express)
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Shop Pay
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Google Pay
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UnionPay
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Discover
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Klarna
Are my transactions secure?
Yes, your payment information is fully protected using industry-leading security systems that meet the highest standards.
How do you protect my personal information?
We take your privacy seriously and implement strong security measures to safeguard all customer data.
Account & Ordering
Do I need an account to shop?
No, creating an account is optional. You can complete your purchase using the guest checkout option.
I’m having trouble with my order. What should I do?
Our customer support team is here to help. Please reach out to us at contact@gotoal.com, and we’ll resolve any issues promptly.
Contact Us
If you have any other questions or need further assistance, feel free to contact us anytime, our team will be happy to help:
DBA: Gotoal
Contact Form: Here
Phone: +44 7512 236 541
Email: contact@gotoal.com
Address: 21 Farringdon Road, London, England, EC1M 3HA, United Kingdom
Customer Support Hours:
Monday → Friday l 9 a.m →6 p.m Gmt
We aim to respond to all emails within 1 business day.
